Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss New Galloway | GPhC No. 9012511

Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss New Galloway, a GPhC registered online pharmacy weight loss clinic serving New Galloway, UK, collects, uses, and protects your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss New Galloway is a GPhC registered online pharmacy (GPhC No. 9012511) providing weight loss consultations and prescription services to patients in New Galloway and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

We collect personal information that is necessary to provide you with safe and effective pharmacy services. This may include:

Personal details: Full name, date of birth, address, phone number, and email address
Health information: Medical history, current medications, weight, BMI, and other clinical details required for safe prescribing
Payment information: Billing details processed securely through our payment provider
Account information: Login credentials and consultation history
Technical data: IP address, browser type, and site usage data collected automatically when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and issue safe prescriptions
To process and dispatch your orders, with delivery typically within 1 working day once approved by our pharmacist
To communicate with you regarding your order, treatment, or any clinical queries
To maintain accurate patient records as required by pharmacy regulations
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and services through anonymised analytics

Our lawful basis for processing health data is the provision of healthcare services, and for general personal data, it is the performance of a contract and compliance with legal obligations.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies we may use include:

Essential cookies: Necessary for the website to operate and cannot be disabled
Analytics cookies: Help us understand how visitors use our site so we can make improvements
Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

5. Third Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only where necessary with:

Prescribing clinicians: To review your consultation and approve or decline treatment
Delivery partners: Solely to fulfil and track your order
Payment processors: To securely handle transactions
Regulatory bodies: Where required by law, such as the GPhC or NHS authorities

All third parties we work with are contractually required to handle your data securely and in line with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of 8 years in line with pharmacy regulatory requirements. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data is stored securely within the UK or European Economic Area.

7. Your Data Rights

Under UK GDPR, you have rights over your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where no legal obligation requires us to keep it, or object to how your data is being used. You can also ask us to restrict processing of your data in certain circumstances or request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us:

Pharmacy Weight Loss New Galloway
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.